e7:"ProductDetailsTabs" e8:I[872389,["$2","$a","$b","$c","$d"],"$e7"] e5:{"id":"40a489469bc02686f8de16b1277790558ba8bed77a","bound":"$@e6"} e9:Tff5,Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.

Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.

Service Plans Features & Benefits
Serviceability

Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

Flexible on site response times
Choose an on site response time that best meets your business requirements and budget

Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.ea:T7c2,Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, France, Gabon, United Kingdom, GCN, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Cambodia, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Papua New Guinea, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, TP, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabweeb:T7c2,Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, France, Gabon, United Kingdom, GCN, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Cambodia, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Papua New Guinea, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, TP, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabweec:T7c2,Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, France, Gabon, United Kingdom, GCN, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Cambodia, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Papua New Guinea, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, TP, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabwec3:["$","$L3e","PdpDetailsTabs-desktop",{"label":"PdpDetailsTabs","onRetry":"$he5","children":["$","div",null,{"className":"w-full hidden md:block","children":["$","$Le8",null,{"productContent":{"_id":"eb0ee219-220c-42d0-a692-3f17c45f4874","payload":{"product":"b9942ee5-a362-4290-9fbc-1097047d16b1","language":"577fb8f4-e620-4cd7-a1ed-18bd9452bd7b","slug":"apc-wadvprime-ms-21-warrantysupport-extension-1-licenses-1-years","title":"APC WADVPRIME-MS-21 warranty/support extension 1 license(s) 1 year(s)","reasons_to_buy":"","bullet_points":null,"summary":"APC WADVPRIME-MS-21. License quantity: 1 license(s), Number of years: 1 year(s), Service time (hours x days): 24x7","desc":"$e9","warranty":"","leaflet_pdf_file":null}},"specificationGroups":[{"group_id":"185","group_name":"Features","sort_no":30,"features":[{"feature_id":1558,"name":"License quantity","presentation_value":"1 license(s)","value":"1","raw_value":"1","unit":"license(s)","sort_no":300010,"description":"The number of software licenses, which are contracts which allow a business or individual to use a piece of software."},{"feature_id":14052,"name":"Product type","presentation_value":"Addon","value":"Addon","raw_value":"Addon","unit":"","sort_no":200009,"description":"The sub-category of the product."},{"feature_id":1929,"name":"Service time (hours x days)","presentation_value":"24x7","value":"24x7","raw_value":"24x7","unit":"","sort_no":100001},{"feature_id":3834,"name":"Number of years","presentation_value":"1 year(s)","value":"1","raw_value":"1","unit":"year(s)","sort_no":30009,"description":"Period of time over which the product may be used."},{"feature_id":8665,"name":"On-site support","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":10},{"feature_id":24854,"name":"Remote desktop support","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":8},{"feature_id":29055,"name":"Troubleshooting","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":8},{"feature_id":24856,"name":"Parts, labour & shipping included","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":0},{"feature_id":24858,"name":"Technician visit with spares kit","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":0},{"feature_id":24859,"name":"Repairs performed onsite","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":0},{"feature_id":24861,"name":"Periodic product upgrades","presentation_value":"Firmware","value":"Firmware","raw_value":"Firmware","unit":"","sort_no":0},{"feature_id":29056,"name":"Parts replacement","presentation_value":"Yes","value":"Y","raw_value":"Y","unit":"","sort_no":0},{"feature_id":14604,"name":"Coverage area","presentation_value":"$ea","value":"$eb","raw_value":"$ec","unit":"","sort_no":-70,"description":"The area on which you can use device."},{"feature_id":890,"name":"Compatibility","presentation_value":"Galaxy 300 10 - 15 kVA UPS","value":"Galaxy 300 10 - 15 kVA UPS","raw_value":"Galaxy 300 10 - 15 kVA UPS","unit":"","sort_no":-81,"description":"The other products, software and hardware this product can be used with."}]}],"translations":{"productDetails.roiMismatch":"Price mismatch (ROI)","productDetails.purchaseOfferExpired":"Offer expired (PUR)","productDetails.purchaseOfferNotFound":"Offer not found (PUR)","productDetails.salesOfferNotFound":"Offer not found (SALES)","productDetails.notAvailable":"Currently not available to order","productDetails.inclVat":"Incl. VAT","productDetails.freeShipping":"Free shipping","productDetails.free":"Free","productDetails.shippingCost":"Shipping cost","productDetails.inclusive":"Inclusive of {{text}}","productDetails.descriptionTab":"Description","productDetails.specsTab":"Specs","productDetails.specifications":"Specifications","productDetails.brand":"Brand","productDetails.productCode":"Product code","productDetails.mpnNumber":"Manufacturer part number","productDetails.eanCode":"EAN code","productDetails.relatedProducts":"Related products"}}]}]}] ed:{"id":"40a489469bc02686f8de16b1277790558ba8bed77a","bound":"$@ee"} ca:["$","$L3e","PdpDetailsTabs-mobile",{"label":"PdpDetailsTabs","onRetry":"$hed","children":["$","div",null,{"className":"w-full block md:hidden","children":["$","$Le8",null,{"productContent":"$c3:props:children:props:children:props:productContent","specificationGroups":"$c3:props:children:props:children:props:specificationGroups","translations":{"productDetails.roiMismatch":"Price mismatch (ROI)","productDetails.purchaseOfferExpired":"Offer expired (PUR)","productDetails.purchaseOfferNotFound":"Offer not found (PUR)","productDetails.salesOfferNotFound":"Offer not found (SALES)","productDetails.notAvailable":"Currently not available to order","productDetails.inclVat":"Incl. VAT","productDetails.freeShipping":"Free shipping","productDetails.free":"Free","productDetails.shippingCost":"Shipping cost","productDetails.inclusive":"Inclusive of {{text}}","productDetails.descriptionTab":"Description","productDetails.specsTab":"Specs","productDetails.specifications":"Specifications","productDetails.brand":"Brand","productDetails.productCode":"Product code","productDetails.mpnNumber":"Manufacturer part number","productDetails.eanCode":"EAN code","productDetails.relatedProducts":"Related products"}}]}]}]

This site is temporarily unavailable

This site is temporarily unavailable